Cancellation and Refund Policy

Appointments can be cancelled or rescheduled by contacting the hospital or through the appointment channel used at the time of booking.

Patients are requested to inform the hospital as early as possible so that the slot can be offered to another patient.

Cancellation of diagnostic tests, health packages or procedures may vary depending on the type of service, whether resources have already been allocated, medicines or consumables already used, preparations already carried out, and applicable hospital policies.

Our billing desk will explain the applicable terms for your specific service before a cancellation or refund is processed.

You can cancel or reschedule a consultation appointment by calling 080 6792 7777 or by informing our front desk, ideally before your scheduled time. Since consultation appointments made through this website are requests confirmed by phone, no online cancellation fee applies to a consultation that has not yet been billed.

If you have already paid a consultation fee at the hospital and are unable to keep the appointment, please speak with our billing desk about rescheduling to another available slot with the same doctor.

Health packages booked and paid for in advance can be rescheduled to another date, subject to slot availability, by contacting our billing desk or calling 080 6792 7777 before the scheduled date.

If a paid health package is cancelled before any test has been performed, the amount paid is refunded after deducting any charges already incurred by the hospital, such as fees for tests already booked with an external lab. If any part of the package has already been availed, the refund is limited to the value of services not yet used, as assessed by the billing desk.

Approved refunds are processed to the original mode of payment wherever possible. Refunds are typically initiated within 7 to 14 working days of approval by the billing desk, though the amount may take a few additional days to reflect depending on your bank or card issuer.

For billing queries, refund status or to raise a cancellation request, please contact our billing desk at the hospital or call 080 6792 7777, or write to appt@gvhcol.com with your name, visit date and payment reference.

Charges for consultations already availed, procedures already performed, tests already conducted or samples already processed are not refundable, since these represent services already delivered.